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A&E RECEPTIONISTS (Long Term Temporary)

Job title
A&E Receptionists (x4)

Salary/Hourly Rate
£8.50 ph + holiday pay (for 1st twelve weeks of assignment)
Following 12 consecutive weeks work – the temporary rates come in-line of that of a permanent worker (including evening, night and weekend enhanced rates) comparable to a salary per annum of £18k per annum.

Duration
Temporary.

Location
W6 & W12, London.

Job description
Role Purpose:

We are currently recruiting for Receptionists for an A&E Department of x2 Hospitals based in Hammersmith, London.

As the service runs 24 hours per day – shifts can vary from days, evenings, nights to weekends and candidates will be expected to work a variety of ALL these shifts. Shifts are given out a month in advance.

Requirements:

  • Must have experience in a Reception/Front of House role ideally within a Healthcare/NHS environment.
  • Experience of ‘Adastra’ systems desirable but not essential.
  • A DBS is desirable, however, one will be applied for on application.
  • Must have excellent verbal and written communication skills.
  • Must be empathetic and able to manage patients and visitors in times of distress.
  • Must display a willingness to train and learn on the job.
  • Must be able to multitask and manage conflicting deadlines.

Main duties (including but not limited to):

  • Greet all patients in a courteous manner at all times, deal with enquiries politely and efficiently displaying empathy when answering calls and dealing with reception desk enquiries.
  • Ensure all telephone calls are answered with agreed timescales.
  • Deal with all ad-hoc enquiries and complaints in a pleasant and responsive manner, solving problems immediately where possible and referring to an appropriate senior representative if necessary.
  • Monitor the welfare of patients in the reception area.
  • Deal with enquiries from external agencies and healthcare representatives.
  • Manage patient referrals in a timely manner.
  • Daily administrative tasks.

Please send your C.V as soon as possible to Info@dynamic.uk.net stipulating your availability.

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